Terms & Conditions

Celebration Cakes

Terms and conditions

Deposits
A non-refundable deposit of £20 is required in order to secure the commission of your celebration cake and chosen date with Forest Cupcakes.

Balance
Final payment for your celebration cake is required no later than 1 week before the collection/delivery. We will send you a reminder of this invoice when it becomes due.

Late Payments
If your deposit is not paid within 1 week of quoting then we reserve the right to cancel any previous arrangements. If full payment is not received and cleared in our account before the event then the order will not be released.

Cancellation
If cancellation of the event takes place, we reserve the right to retain your £20 deposit. If cancellation takes place  7 days prior to the event, then 100% of the value with be retained to cover the costs of production of the cake.
Cancellation must be made in writing (by letter or email) to Forest Cupcakes and will only be deemed to take effect from the date your letter/email is received at our premises.
If you postpone the event we will endeavour to transfer your order providing the date is suitable for ourselves, otherwise it shall be treated as a cancellation (see above).
We retain the right to cancel the booking in very unusual circumstances beyond our control, such as fire or ill health, during which we will refund any money taken in full.

 

Wedding Cakes

Terms and conditions

Deposits
A non-refundable 50% deposit (total of the cake & delivery price) is required in order to secure the commission of your wedding cake and chosen date with Forest Cupcakes.

Balance
Final payment for your wedding cake is required no later than 4 weeks before the collection/delivery. We will send you a reminder of this invoice when it becomes due.

Late Payments
If your deposit is not paid within 2 months of quoting then we reserve the right to cancel any previous arrangements. If full payment is not received and cleared in our account before the event then the order will not be released.

Cancellation
If cancellation of the event takes place, we reserve the right to retain your 50% deposit. If cancellation takes place 3 weeks before the event then we reserve the right to keep 75% of the total price, or if cancellation occurs 7 days prior then 100% of the value with be retained to cover the costs of production of the cake.
Cancellation must be made in writing (by letter or email) to Forest Cupcakes and will only be deemed to take effect from the date your letter/email is received at our premises.
If you postpone the event we will endeavour to transfer your order providing the date is suitable for ourselves, otherwise it shall be treated as a cancellation (see above).
We retain the right to cancel the booking in very unusual circumstances beyond our control, such as fire or ill health, during which we will refund any money taken in full.

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